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Use this page when the dashboard does not show the state you expected.

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Service is locked

Check these in order:
  1. Confirm the correct workspace is selected.
  2. Open Billing and confirm active trial or subscription access.
  3. If you are in an organization, confirm the service is shared under Organization.
  4. Confirm your role allows access to the service.

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CDN setup is unavailable

Possible causes:
  • The workspace does not have active billing or trial access.
  • Your organization role can view CDN but cannot create the workspace.
  • The CDN workspace is already set up.
  • The workspace name is invalid or already used.
Workspace names must use lowercase letters, numbers and hyphens. They must be 3 to 48 characters.

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CDN upload failed

Check:
  • You still have write permission for the active workspace.
  • The selected file batch contains 100 files or fewer.
  • The browser tab stayed open while the upload was running.
  • You are uploading to the intended folder path.
If one file fails in a batch, retry that file after the current upload finishes.

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Folder cannot be deleted

FiveMesh checks the folder before deletion. A folder can only be deleted when it is empty. Remove files and subfolders first, then retry deletion.

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Cache setup is unavailable

Check:
  • The active workspace has billing or trial access.
  • The server is registered under Account > Servers.
  • Your organization role can create Cache configuration.
  • The selected server is not already enabled.

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Players still receive old resources

If resources changed after Cache was enabled:
  1. Open Cache > Settings.
  2. Select the server.
  3. Click Purge.
  4. Restart or reload your server if your deployment process requires it.

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Adhesive key was lost

Existing adhesive_cdnKey secrets are not shown again. Rotate the key in Cache > Settings, copy the new server.cfg block, then update your server configuration.

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Organization member cannot access a service

Ask an owner to check:
  • The member accepted the invitation.
  • The member has the intended role.
  • The organization is the active workspace.
  • The service is shared under Organization > Overview.
  • Billing access is active for the organization workspace.

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What to include when asking for help

Include:
  • Active workspace type: personal or organization.
  • Service area: CDN, Cache, billing, organization or account.
  • Registered server ID when Cache or servers are involved.
  • The action you tried.
  • The exact error message shown in the dashboard.